Refunds & Returns
Non - Personalized (stock) Products:
If you wish to return a non-personalized “stock” item, please contact us within seven (7) business days of receiving it, as shown on your tracking information. Please contact our customer service team at support@prosteeldecor.com.
We are unable to offer you a refund or exchange if 7 days have passed since you received your item.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@prosteeldecor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@prosteeldecor.com
Personalized Products:
We do NOT accept returns, issue refunds, or exchange personalized items.
Unfortunately, we are unable to accept returns, refunds or exchange personalized products. Due to the personalized/custom nature of the product, we are unable to restock these items and therefore cannot accept returns. It is therefore important that care is taken when filling your information in the custom fields.
**When ordering, ALWAYS double-check your spelling and color choices. Also, double-check your confirmation email to make sure everything has been entered correctly. The order will not be replaced or refunded if it was placed with inaccurate information.
The merchandise can be replaced if the misspelling mistake was an error on our end.
Please email customer care at support@prosteeldecor.com with your order number, photos of the product, images of the packaging, and a photo of the packing slip if your package was damaged. Additionally, if there is damage to the steel itself, please reach out and we can assess and process a refund or exchange if required.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items:
Unfortunately, our personalized/customized products cannot be returned due to our inability to restock the products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
11923 NE Sumner St
STE 317805
Portland, Oregon, 97250, USA
support@prosteeldecor.com
(971) 274 - 4205
