Please allow 3 - 6 days for your product to be personalized, lazer-cut, cleaned, powder coated, quality checked and safely packaged.

Once your product has been handmade and processed, please allow 3-5 business days for shipping. In rare instances, there may be a delay of the time frame of shipping due to unforeseen imperfections in pieces. In these instances, we will do our best to communicate the delay. Read more on our shipping policy here.

The total time from ordering to receiving your order is approximately 7 - 12 business days (production + shipping time).

*NOTE* - Not all of our products include hanging holes, this is due to our aim to provide the best designs possible. We do not want to compromise some our stunning designs with hanging holes, however there are several cut-outs in the designs that can be hooked over a nail/screw.

We recommend using our magnetic hanging hardware, however you can also use regular screws or nails. High strength double sided tape can also be used to mount on the wall depending on the weight limit. If you are having any issues in hanging the product, please feel free to email us at support@prosteeldecor.com.

All of our products are proudly manufactured and fulfilled in the United States. This allows us to offer fast and FREE shipping to the US. We use the best materials from the US and employee local workers who are passionate and customer focused!

Most of our metal signs are powder coated for maximum durability that will last for decades! However, if a metal sign is ordered in our Silver finish, it can rust if left in the elements for extended periods of time.

We make every effort to accurately display all of our designs and products. Please note that some listings make use of life-like renderings instead of photos to show how the item will look.

If you have a great idea for a potential design. Please reach out to us via our contact page and we will be sure to take your idea on board and make it come to life!

Contact our support team for any items that arrive damaged, defective, or if the wrong item was delivered. Please include a photo of the item and we'll arrange a replacement item to be sent out as soon as possible.

Due to our items being personalized and made-on-demand, we are unable to accept any returns. If your item is damaged or faulty, we will certainly review the product and offer a full refund or replacement. 

We typically ship all orders within 3-5 business days. You have up to six hours from when the order is placed to make any changes or cancellations. After this period, we are unable to modify the order, however please reach out as soon as possible and we will always try and accomodate your requests.